Privacy Policy

This Privacy Policy explains how Zombie Couple Video ("Zombie Couple Video," "we," "us," or "our") collects, uses, shares, and protects information when you visit zombiecouplevideo.lol, create an account, upload content, generate a video, make a purchase, or otherwise use our services (collectively, the "Service").

By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

• Account information: your name, email address, profile image, login credentials, and account preferences.
• User content: photos, images, prompts, selections, instructions, generated videos, and other material you submit to or create through the Service.
• Transaction information: the products, plans, subscriptions, or credits you purchase, along with transaction identifiers and billing status. Payment card details are processed by our payment providers and are not stored in full on our servers.
• Communications: messages, support requests, feedback, and any information you include when contacting us.

Information Collected Automatically

When you use the Service, we may automatically collect:

• Usage information: pages viewed, features used, generation activity, referring pages, and the dates and times of access.
• Device and technical information: IP address, browser type, device type, operating system, language, and diagnostic data.
• Cookies and similar technologies: information used to keep you signed in, remember preferences, maintain security, measure performance, and understand how the Service is used.

How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service.
• Process uploaded images and instructions to generate the videos you request.
• Create and manage accounts, subscriptions, purchases, and credit balances.
• Process payments and send transaction or service-related communications.
• Respond to support requests and communicate with you about the Service.
• Monitor performance, troubleshoot errors, prevent fraud and abuse, and protect the security of the Service and its users.
• Enforce our Terms of Service and comply with legal obligations.

Where applicable law requires a legal basis, we process personal information as necessary to perform our contract with you, pursue our legitimate interests in operating and securing the Service, comply with law, and obtain consent where required.

Photos, Faces, and AI Processing

The Service processes photos that may contain faces in order to create the AI-generated videos you request. You must have the legal right and all necessary permissions or consents to upload every photo you submit.

We do not use uploaded photos to identify a person, authenticate identity, or create a biometric identification database. We do not use your uploaded photos or generated videos to train our own general-purpose AI models unless we first obtain your separate, explicit consent.

To provide the Service, submitted content may be transmitted to third-party AI, cloud hosting, and storage providers acting on our behalf. Their processing may occur in countries other than your own and is subject to their applicable data-processing and security terms.

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: with vendors that provide AI generation, cloud hosting, storage, authentication, payment processing, email delivery, analytics, security, and customer support services.
• Legal and safety reasons: when reasonably necessary to comply with law or a valid legal request; enforce our agreements; investigate fraud, abuse, or security incidents; or protect the rights, property, and safety of Zombie Couple Video, our users, or others.
• Business transfers: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to appropriate confidentiality protections.
• With your direction or consent: when you ask us to share information or otherwise consent to sharing.

Data Retention

We retain personal information only for as long as reasonably necessary to provide the Service, maintain business and transaction records, resolve disputes, enforce our agreements, and comply with legal obligations.

Uploaded content and generated results may be retained while needed to complete generation, make results available to you, prevent abuse, and provide support. You may request deletion by contacting us. Some information may remain temporarily in encrypted backups or with service providers before being deleted in accordance with their retention cycles. We may retain limited records where required by law or for legitimate security, fraud-prevention, accounting, or dispute-resolution purposes.

Cookies and Analytics

We use essential cookies and similar technologies to operate account, security, and payment-related features. We may also use analytics technologies to understand performance and improve the Service. You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the Service from functioning correctly.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no Internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using a strong password and protecting your account credentials.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or appeal a decision concerning a privacy request.

To exercise a privacy right, email support@zombiecouplevideo.lol. We may need to verify your identity before completing a request. You may also have the right to complain to your local data protection authority.

International Data Transfers

Zombie Couple Video and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Children's Privacy

The Service is intended only for users who are at least 18 years old. We do not knowingly collect personal information from children. Do not upload photos of minors to the Service. If you believe a child has provided personal information to us, contact us so we can investigate and delete it where appropriate.

Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the date above. If changes are material, we may provide additional notice where required by law. Your continued use of the Service after the revised Policy takes effect means that you acknowledge the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at support@zombiecouplevideo.lol.